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Subsite Doesn't Appear on the Hotline

Q: One of our subsites doesn't appear on the hotline. What's going on?

A: Here are some rules about which subsites appear on the hotline.

  1. The SiD subsite must have a complete address. Also, it must have a blank or future hide date.
    190913_incompl_subsite_info.jpg
  2. On the SiD Hotline Display screen, the Do Not Display on Hotline box must be unchecked.
    190913_Hotline_Display_opt_in.jpg
  3. MN Dept of Corrections subsites are automatically excluded from the ABE Hotline.

There are a couple of other known issues: 

Recently created or updated subsites do not appear in the Hotline Management screen with a green dot (show on hotline) even when the subsite info is OK. 

190913_gray_dot.jpg

Solution 1: 

  1. On the Admin tab, choose Hotline Management.
  2. Select the subsite with the gray dot that should have a green dot. (In the example above, select the North Hennepin Community College row.)
  3. On the Hotline Display screen, click the Save button.
  4. Recheck the Hotline Management screen. The subsite should now appear in the active section with a green dot.

Solution 2:

  1. On the Admin tab, select Manage Sub Sites.
  2. Select the name of the desired subsite.
  3. On the Subsite Edit screen, click the Save button.
  4. Recheck the Hotline Management screen. The subsite should now appear in the active section.
  5. If it's still not working, check, "Do Not Display" box and Save. Then uncheck the box and Save again.

If all the above steps don't work, please contact us at support@mnabe.org.

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