Website Link is Broken in Hotline Results

Q: Our program has a link to our website. When I click the link in the hotline results, I get an error message saying the website can't be reached. I double-checked the web address, and it's correct on my SiD subsite. What's wrong?

A: The solution is to change the web address on the SiD subsite edit screen. For the hotline, website addresses must begin with www rather than http:// or https://.

  1. Click the Admin tab. Then click "Manage Sub Sites."

  2. The Sub Site summary shows existing subsites. Click to select the desired row.

  3. In the pop-up screen that appears, delete any characters in front of www in the website address.

  4. When finished, click the Save Changes button.

Note: After updating a SiD subsite, there is often a delay of an hour before changes appear in hotline search results. Wait 60 mins and try your hotline search again. If you're still having trouble, contact us at


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk