Website Link is Broken in Hotline Results

Updated 4/8/2025

Q: Our program's web address appears on our hotline class info screen. When I click the link, I get an error message saying the website can't be reached. I double-checked the web address, and it's correct on my SiD subsite. What's wrong?

A: For the hotline, website addresses cannot begin with http:// or https://.

1. Click the Admin tab. Then click "Manage Sub Sites."
   
   
2. The Sub Site summary shows existing subsites. Click to select the desired row.
   
   
   
3. In the pop-up screen that appears, delete http:// or https:// characters at the beginning of the website address.
   
   
   
4. When finished, click the Save Changes button.

Note: After updating a SiD subsite, there is often a delay of an hour before changes appear in hotline search results. Wait 60 mins and try your hotline search again. If you're still having trouble, contact us at [e-mail].