Q: Our program has a link to our website. When I click the link in the hotline results, I get an error message saying the website can't be reached. I double-checked the web address, and it's correct on my SiD subsite. What's wrong?
A: The solution is to change the web address on the SiD subsite edit screen. For the hotline, website addresses must begin with www rather than http:// or https://.
- Click the Admin tab. Then click "Manage Sub Sites."
- The Sub Site summary shows existing subsites. Click to select the desired row.
- In the pop-up screen that appears, delete any characters in front of www in the website address.
- When finished, click the Save Changes button.
Note: After updating a SiD subsite, there is often a delay of an hour before changes appear in hotline search results. Wait 60 mins and try your hotline search again. If you're still having trouble, contact us at sidsupport@literacymn.org.
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