Q: I did a hotline search and noticed some classes were missing for one of our subsites. In SiD I changed the class setting so they would display. When I searched for the classes on the hotline, they still weren't there. What happened?
A: Due to caching, there is a delay of up to an hour from the time additions or edits are made in SiD until they appear on the hotline. This applies to both class and subsite changes.
If you wait an hour and the new information still doesn't appear, check out the articles in the SiD Hotline Troubleshooting section.
Still having issues? Send us an email at sidsupport@literacymn.org and we'll take a look.
Article reviewed 3/20/2025
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